Please refer to our General Conditions of Carriage or head in to any Malaysia Airlines Berhad counter for more info.Midway Airlines was a United States airline founded on August 6, 1976, by investor Kenneth T. Malaysia Airlines Berhad is not liable for any damage that results from the inherent defects or characteristics of the item in question, quality or size of the baggage. Our liabilities for lost and damaged baggage are based on the depreciated value of the baggage and are limited to the actual losses suffered by you. Baggage accepted under the conditions of the Limited Release Tag including items retrieved or confiscated by the airport authorities or security personnel.Unsuitably-packed luggage (e.g.: over-packed and/or overweight).Damage to, or loss of, protruding parts of the baggage including straps, pockets, pull handles, hanger hooks, wheels, external locks, security straps, zipper tabs or other parts attached to the baggage.Cuts, scratches, scuffs, dents and marks that may occur despite careful handling.However, we do not assume liability for normal wear and tear of baggage.
We would like to assure our customers that Malaysia Airlines Berhad and our appointed Ground Handling Agents will make our best effort to handle and care for our passengers checked in baggage in the best way possible. You can then access the CAA's consumer portal where you can submit your complaint to PACT. Under the subtitle 'How the CAA can Help' you will need to click on the link 'Refer your complaint to us'. Please note however that Malaysia Airlines is not currently subscribed to an approved ADR scheme therefore neither the ODR platform nor any approved ADR providers will be able to accept your complaint.Īlternatively, you may log your complaint with the CAA’s Passenger Advice and Complaints team (PACT) by completing the online complaint form via the CAA website. You can find out more about the Online Dispute Resolution service at. If you live in a country within the EU, an Online Dispute Resolution platform has been set up by the European Commission which provides easy access to alternative dispute resolution (“ADR”). Our customers’ compliments and complaints are handled by our Customer Relations team and they are reachable via our online feedback form at
Whether it's Meetings, Incentives, Conferences or Exhibitions (M.I.C.E), we'll work with you to ensure your business event gets the best experience and exposure it deserves.įor more information or assistance, please submit your details here and our event representative will contact you soon.
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If you are a MHbiz PRO partner, you may contact our MHbiz PRO portal admin via the MHbiz PRO Hospitality Desk for portal assistance. A self-managed booking portal that allows you to track your company's business travel bookings and earn rewards.įor more information about the program, visit our MHbiz Travel page on our website at
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